About PremFina.

We’re an award-winning FinTech, revolutionising the way people pay for insurance.

Together, we exist to help empower our partners and transform the insurance industry for the better by creating a world where insurance is more accessible and affordable for everyone. We’re a fast-growing team, united by our belief in positive disruption to help contribute to a more inclusive society.

We’re not just about finance - we're about making premium finance smarter, smoother and better integrated to deliver good outcomes and fair value for all our customers.

About you.

We are looking for a Credit Support Specialist who will work across the credit function to ensure PremFina proactively manages credit risk across PremFina. This role will be varied with key stakeholders across contact, business operations, finance, sales and risk and compliance.

Reporting to the Head of Credit, primarily this role will ensure debt management and shortfall processes are followed as well as necessary agreement action. The role is initially for 12 months, with the possibility of becoming permanent based on performance and business needs.

What you'll be doing.

• Build relationships with brokers through email and phone to share information about status of agreements and support collections activity from brokers.
• Manage shortfall process including issuing communication to customers regarding any outstanding balance.
• Provide key reports to internal teams such as sales and the wider credit team whilst proposing next steps to resolve.
• Agreement management including supporting remediation work where required, prepare write offs and agreement status management in line with processes and PremFina business rules.
• Manage broker collections queries in line with service level agreement.
• Be a key point of contact with our debt collection agent ensuring collections are monitored and any queries/complaints are dealt with promptly in line with policies and procedures.
• Support the Head of Credit to drive forward efficiencies identified to ensure better customer and broker outcomes.
• Support the credit team and the wider risk and compliance team supporting KYC and AML for commercial customers and other tasks as required.

Key Responsibilities.

Our ideal teammate has experience with/knowledge in

• Highly organized with the ability to meet tight deadlines and prioritise work.
• Experience engaging with clients and end customers.
• Process driven and passionate about ensuring good customer outcomes.
• Strong communications skills with the ability to articulate verbally and in writing to stakeholders
• Team player with a can-do attitude to support colleagues across the business.

You will get brownie points for

• Experience dealing with debt collection agent organisations.
• Understanding of company structures and Know Your Customer (“KYC”) and Anti Money Laundering (“AML”) requirements.
• An understanding of premium finance and the end-to-end customer lifecycle.

How to Apply.

If you're interested in a role with us here at PremFina and you think this is the role for you, then please submit a copy of your CV to careers@premfina.com and we'll be in touch.