In light of the COVID-19 contagion, we would like to reassure our loyal clients, such as brokers, MGAs and insurers as well as end-customers who are financing their commercial and personal insurance with us, that PremFina is functioning as usual.
PremFina had future proofed its business with an IT-led Business Continuity Plan (BCP) since inception and implemented it in mid-March to cope with the unprecedented public health situation. This included work from home procedures, even before such advice was given by government and health authorities.
All our employees in the UK, Bulgaria, Ireland and Poland have been working from home, using cloud computing, online collaboration and messaging tools as well as mobile and landline phones. This ensures that we conduct our business uninterrupted, while ensuring the safety and well-being of our staff.
As a fintech company, we have been able to replace in-person meetings with video and/or phone conference calls, in order to keep the service level to our clients at the highest standard. We are successfully operating as a decentralised and virtual business and have extended our operating hours to 8:30 AM – 6:00 PM (UK time) to best cater to our customers. Queries can be directed to either our chatbot at the bottom right of this screen, or if preferred, emailed to customers@premfina.com
If you are one of our customers who may be experiencing, or can reasonably expect to experience, temporary financial challenges during the circumstances relating to coronavirus, please see the FAQ’s section of this website for information regarding how we may be able to assist you.
We keep our colleagues constantly informed of the advice from local and national authorities, including those requiring any changes in our procedures. We believe we will continue to deliver our services as usual, despite the evolving crisis.
PremFina firmly believes that keeping sight of the future is necessary and that it is not the water around a ship that sinks it, but the water that gets into it. That’s why we want to reassure our customers and clients that we are well prepared and doing everything possible to continuously deliver the best service.
