About PremFina.

PremFina is a technology-led, private equity backed, London-based firm operating in the $80 billion global premium finance industry. We supply insurance brokers and companies with financing facilities as well as a white label, cloud-based Software-as-a-Service (Saas).

We’re revolutionising the way people pay for insurance. We have a team over 100 colleagues, located across the UK and Europe – together we exist to help customers, empower our partners and transform the insurance industry for the better by creating a world where insurance is more accessible and affordable for everyone. We’re a fast growing team, united by our belief in positive disruption to help contribute to a more inclusive society. Visit us at www.premfina.com to find out more.

About You.

As a self-motivated, solution driven and customer obsessed individual, you’ll thrive on making the complex; simple. You’ll have a proven ability to solve problems at pace, a passion for continuous learning and development, and with a can-do attitude you will always never settle for second best; seizing every opportunity that comes your way.

Specifically you’ll

• Be the type of person who is able to manage, prioritise and deliver against time-critical tasks and projects, and someone who has a consistent track record of high performance delivery. You’ll be a natural, hardworking problem solver who works in partnership with others to deliver the best possible outcome for our brokers, customers and colleagues.
• Be the type of person who is looking to broaden their experience working across a team of dynamic individuals, all focussed on delivering for our brokers, customers and colleagues.
• Be customer obsessed and thrive on achieving the impossible. Never daunted by a no, you’ll always challenge yourself to be a better version of yourself, creating and winning opportunities to help you and the business succeed.

In addition, working within Business Systems you’ll also need to collaborate across many areas of business and technology on a daily basis.

What does a typical day look like?.

We’re proud to be different. It’s just one of the reasons why we are united by our belief in positive disruption, and this doesn’t just apply to our technology, its also about how we work.

At PremFina every day is different, its one of the real advantages of working for technology-led business that is growing at pace. What’s more, we want to do things differently than some of our corporate competitors, we want to be less formal with things where the situation allows; removing barriers and red-tape, as speed of outcome is what is going to make us different within the market place.

Key Responsibilities.

• Support PremFina deliver against its vision and values, and by working in partnership with others across the business to ensure broker, customer and colleague outcomes are achieved.
• Ensure you always put yourself in the shoes of our brokers and customers and in doing so, ensure we comply with regulations, law and internal policy.

Product & Platform Ownership.

• Define and maintain the roadmap for our core business systems, ensuring alignment with business objectives.
• Manage the technical product backlog, prioritising system enhancements and platform stability.
• Work closely with engineering and architecture teams to ensure API integrations, batch processing, and data flow across platforms.
• Lead and oversee broker and partner onboarding, ensuring seamless integration (direct, API, or via Software House solutions).
• Develop a strategic vision for platform scalability, security, and performance.
• Lead a team of direct reports (administrators), manage vendor managed service and collaborate with architects and other feature teams to manage dependencies.

Stakeholder & Relationship Management.

• Serve as the primary point of contact for internal stakeholders, external vendors, and Software Houses (SWHs).
• Collaborate with pre-sales teams to define technical capabilities and onboarding solutions.
• Manage relationships with external PAS providers, ensuring successful integrations and troubleshooting technical challenges.
• Increase awareness and adoption of platform capabilities within sales, customer service, and operational teams.

Operational & Delivery Excellence.

• Oversee end-to-end broker onboarding, ensuring a streamlined process for direct, API, and Software House integrations.
• Define and track platform KPIs, monitoring system stability, uptime, and overall performance.
• Work closely with operations, support, and DevOps teams to manage system maintenance and enhancements.
• Establish and enforce Service Level Agreements (SLAs) to ensure platform reliability.
• Leverage Freshworks and AI solutions to improve customer engagement and operational efficiency.

Governance, Compliance & Risk Management.

• Ensure all platforms comply with security, regulatory, and industry standards.
• Partner with engineering teams to manage technical debt, infrastructure planning, and software lifecycle management.
• Oversee third-party vendor performance and contractual obligations.

KPIs & Performance Metrics.

• Platform Uptime & Stability: Maintain uptime above agreed SLAs for core platforms.
• API & System Performance: Meet integration response time and reliability benchmarks.
• Broker Onboarding Efficiency: Reduce time-to-go-live for new brokers.
• Incident Resolution Time: Improve resolution times for platform-related issues.

Requirements Technology.

• Ability to work remotely (virtually) with the space and freedom to have confidential conversations.
• Access to a reliable / fast internet connection. (PC / Screen equipment is provided)

You (essential).

• Proven ability to contribute to creating an inclusive space where everyone is valued for their skills, experiences and unique perspectives.
• Hands-on with a bias for action and with a flexible approach to tasks and workload.
• Strong organisation skills with the ability to manage multiple and competing priorities.
• Excellent verbal and written communication skills
• Customer obsessed – thrives on helping and providing solutions to broker and customers
• Confident, Self-motivated, and disciplined with the drive to work autonomously.
• Computer literate, able to use tools such as Microsoft with intermediate level experience of excel.
• Excellent team player with a positive, confident can-do attitude.

You (preferable).

• At least 10 years proven experience in your field
• Understanding of the UK Insurance or Premium Finance market.

Benefits.

• Competitive salary
• Discretionary bonus
• 25 days holiday per year
• 'All About Me’ day
• Perkbox
• Private health insurance
• Pension contribution
• Cycle to work scheme
• Flexible working
• Social events