I will miss my next scheduled payment

It is important to keep up to date with your payments to make sure your insurance policy stays active.

We have some options which may be helpful such as moving your payment date, setting up a payment holiday for you or extending your deadline to pay your arrears– you can request one of these options using the request form below.

Click here to request a payment support option.

If you do miss a payment, we will let you know via SMS, email and post explaining the following: 

  • Unless otherwise stated, a default fee is applied. For personal customers, this is £27.50. For commercial customers, please refer to your credit agreement.
  • We will provide you with a deadline to make a payment to avoid your agreement being cancelled.  
  • We will make another attempt to collect this payment within 7-10 days if your bank details are valid on our system. 
  • If this second attempt is unsuccessful or your bank details are not valid, we will issue you an additional arrears reminder by email or post within 7-10 days of the original payment date. 

The letter we send you will confirm if there is another collection scheduled and what date we will reapply to your bank for this payment. Please be aware that missed payments can impact your credit score.

You can make payment online using our

If you are requesting support due to personal circumstances which have led you to experience financial difficulties, please let us know as soon as possible as we may be able to provide assistance. More information on how we can support is available here: Financial Support.